Shipping & Delivery

1. Shipping Service Area

Skua Mart Shop currently accepts orders from customers in the United Arab Emirates (UAE) only.

Shipping availability may vary depending on the product, destination, stock availability, and fulfillment arrangements.

2. Order Processing

Orders are normally processed within 1 to 2 days after the order is placed.

Processing may take longer in certain circumstances, including product availability issues, weekends, public holidays, or unexpected fulfillment requirements.

If additional information is required to process your order, we may contact you using the contact information provided during checkout.

3. Shipping & Delivery Times

Our standard estimated delivery time is 1 to 3 days after order processing for eligible UAE orders.

Actual delivery time may vary depending on the product, destination, availability, fulfillment method, courier service, weekends, public holidays, or other circumstances affecting delivery.

Where a product has a different delivery estimate, the applicable information will be displayed on the relevant product page, cart, checkout, or order information before purchase.

4. Shipping Charges

Skua Mart Shop provides free standard shipping on all orders delivered within the United Arab Emirates (UAE). Customers do not pay a separate standard shipping or delivery fee at checkout.

The total amount payable, including any applicable product charges, will be clearly displayed at checkout before the order is completed.

5. Fulfillment

Products sold through Skua Mart Shop may be fulfilled from available inventory or through suppliers and fulfillment partners serving customers in the United Arab Emirates.

Because fulfillment arrangements may differ between products, shipping methods and delivery estimates may also differ.

Where product-specific fulfillment or delivery information applies, the relevant information will be provided on the product page or during checkout.

6. Delivery Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please check your name, phone number, delivery address, building or apartment information, and any other relevant delivery details before submitting your order.

Incorrect or incomplete delivery information may result in delivery delays or unsuccessful delivery attempts.

7. Delivery Attempts

The delivery provider may contact you using the phone number or other contact information provided with your order.

If a delivery attempt is unsuccessful because the recipient is unavailable or the delivery information is incorrect or incomplete, additional delivery arrangements may be required.

8. Delays

While we aim to provide a convenient and reliable delivery experience, delays may occasionally occur due to circumstances outside our reasonable control.

Examples may include:

• Courier or delivery service delays
• Severe weather conditions
• Public holidays
• Traffic or transportation disruptions
• Unexpected fulfillment or inventory issues
• Incorrect or incomplete delivery information
• Other circumstances outside our reasonable control

If we become aware of a significant issue affecting your order, we may contact you with relevant information.

9. Tracking Information

Where tracking information is available for your order, it may be provided through the relevant delivery or fulfillment service.

Tracking availability may vary depending on the product and shipping method.

10. Damaged or Incorrect Deliveries

If your order arrives damaged, defective, incorrect, incomplete, or with another significant issue, please contact us as soon as reasonably possible.

Please provide your order number and, where relevant, photographs or other information that can help us understand the issue.

Issues relating to damaged, defective, incorrect, or missing products will be handled according to our Returns & Refund Policy .

11. Missing or Delayed Orders

If your order has not arrived within the applicable delivery estimate, please contact us with your order number and delivery details so that we can review the order status.

Where a third-party delivery provider is responsible for transportation, we may need to coordinate with that provider to investigate the delivery status.

12. Product-Specific Shipping Information

Some products may have different shipping conditions because of their size, availability, fulfillment source, destination, or other product-specific factors.

Always review the shipping information displayed on the relevant product page and during checkout before completing your purchase.

13. Contact Us About Shipping

If you have a question about shipping, delivery, or an existing order, please contact Skua Mart Shop.

14. Before Placing Your Order

Before completing your purchase, please check the product availability, shipping information, delivery details, and total order amount displayed at checkout.

If you have any questions before ordering, you can contact Skua Mart Shop for assistance.