Returns & Refund Policy

1. Overview

At Skua Mart Shop, we aim to provide customers with a clear and straightforward shopping experience. If you have an issue with a product or order, please contact us so we can review the situation and provide the appropriate assistance.

This Returns & Refund Policy explains the conditions that apply to eligible returns, refunds, damaged products, incorrect orders, and other order-related issues for purchases made through Skua Mart Shop.

2. Return Period

Eligible products may be returned within 30 days of delivery, subject to the conditions and exclusions described in this policy.

The return period begins on the date the product is delivered to the customer.

Some products may have product-specific return conditions or exclusions. Where applicable, those conditions will be clearly communicated on the relevant product page or at the time of purchase.

3. Conditions for a Return

To be eligible for a return, the product should generally be returned in an appropriate condition together with the items, accessories, and other materials supplied with the original order, where applicable.

Depending on the product and the reason for the return, the following conditions may apply:

• The return request must be made within the applicable 30-day return period.
• The product should be in its original condition where reasonably possible.
• Original packaging, accessories, manuals, or other included items should be returned where applicable.
• The product should not have been unnecessarily damaged, altered, or misused after delivery.
• The customer may need to provide the order number and relevant information about the reason for the return.

4. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incorrect, incomplete, or materially different from what was ordered, please contact Skua Mart Shop as soon as reasonably possible.

To help us review the issue, please provide:

• Order number
• Product name
• Description of the issue
• Photographs or videos where relevant

Providing photographs or other supporting information can help us investigate the issue and determine the appropriate resolution.

5. Products That May Not Be Eligible for Return

Certain products may be excluded from return where permitted by applicable law or where the nature of the product makes a return unsuitable.

Examples may include personalized products, hygiene-related products that cannot reasonably be returned after opening, products that have been used in a way that materially affects their condition, or other products for which specific return conditions are stated on the relevant product page.

If you are unsure whether a product can be returned, please contact us before purchasing or before opening or using the product.

6. How to Request a Return

To request a return, contact Skua Mart Shop using the contact details provided below.

Please include your order number, product name, and a brief explanation of the reason for your return request.

7. Return Approval

Return requests are reviewed based on the product, condition, purchase details, reason for return, and the applicable return conditions.

If your return request is approved, we will provide the applicable return instructions.

Please do not send a product back without first receiving return instructions from Skua Mart Shop.

8. Return Shipping

For an approved return that is not due to a product being damaged, defective, incorrect, incomplete, or otherwise affected by an issue for which Skua Mart Shop is responsible, the return shipping cost is AED 100, payable by the buyer.

If the return is approved because the product was damaged, defective, incorrect, incomplete, or affected by an issue attributable to the order or fulfillment, Skua Mart Shop will review the appropriate return shipping arrangement with the customer.

9. Refunds

Once an approved return has been received and reviewed, an approved refund will be issued to the original payment method.

The amount refunded may depend on the circumstances of the return, the applicable return conditions, and whether any return shipping or other applicable charges are the responsibility of the buyer.

10. Refund Processing

For an approved refund, Skua Mart Shop will initiate the refund within 7 business days after the approved returned product has been received and the return has been approved.

Once the refund has been initiated, the time required for the funds to appear in the customer's account may depend on the customer's bank or payment provider.

11. Partial Refunds or Other Resolutions

Depending on the circumstances, an issue may be resolved through a replacement, exchange, partial refund, full refund, or another appropriate solution.

The available resolution may depend on product availability, product condition, the nature of the issue, and applicable consumer rights.

12. Order Cancellation

If you need to cancel an order, contact Skua Mart Shop as soon as possible after placing the order.

Cancellation may not be possible once an order has entered processing, fulfillment, or delivery.

If an order can no longer be cancelled, you may need to follow the applicable return procedure after delivery.

13. Refunds for Unavailable Products

If a product becomes unavailable and we are unable to fulfill an order, we may contact the customer regarding the available options.

Where an order cannot be fulfilled and a refund is applicable, the refund will be processed using the applicable payment method.

14. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information during checkout.

Additional costs or delivery issues resulting from incorrect, incomplete, or outdated delivery information may not qualify as a product return or refund issue.

15. Products Fulfilled Through Suppliers

Some products may be fulfilled through suppliers or fulfillment partners serving customers in the United Arab Emirates.

Where a supplier or fulfillment partner is involved, the return process may require coordination with the applicable fulfillment source.

The involvement of a supplier or fulfillment partner does not remove or restrict any applicable customer rights.

16. Consumer Rights

Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded under applicable law.

Where applicable law provides rights or remedies that are more favorable to the customer than the terms stated in this policy, those legal rights will apply.

17. Contact Us

If you have a question about a return, refund, damaged product, defective product, incorrect order, or cancellation, please contact Skua Mart Shop.